FAQs
How much time do I have to complete my course?
Our courses are designed to fit seamlessly into your lifestyle. There’s no time limit to start or complete your course, allowing you to learn at your own pace.
Certificates
Upon successful completion, you can download certificates:
- The Informed Early Years Certificate
- A CPD certificate if you have taken an accredited course
Can I study this course in my country?
Yes, our e-learning courses are accessible worldwide. All you need is an internet connection.
What are the assessments like?
Assessments include multiple-choice questions with an 80% pass rate required for certification. No long essays involved.
Having trouble completing your order?
Try using a different device or web browser. If issues persist, email us at info@informedearlyyears.com with "Payment Issue" in the subject line.
Why is my payment being declined?
Ensure the name and address match your card details. If you're abroad, the system may not allow the payment. For persistent issues, email us at info@informedearlyyears.com.
Is the price for the entire course or training session?
Yes, the price covers the entire course or training session unless otherwise agreed including any assessments, and downloadable certificates.
How much does it cost in other currencies?
Prices are listed in £ Sterling. Use our currency converter to view prices in your preferred currency.
Are there age limits for taking a course?
In the UK, individuals aged 13 and above can register for their own accounts. For those under 13, or in other countries, a parent must register the account, and the child can then complete the course under supervision. The certificate can be customised with the child’s name upon completion. Please get in touch if this is something you require at info@informedearlyyears.com with "certificate name" in the subject line.
How Long Before I Can Expect to See Results?
While we strive to help you achieve significant improvements as quickly as possible, it's important to understand that results can vary. Our focus is on meeting your unique needs, and the process is fully customized to suit your pace, whether you're a parent or a professional. While we cannot guarantee specific outcomes, we're here to support you every step of the way. Feel free to reach out to us on social media or at info@informedearlyyears.com if you have any questions or need further assistance
Can You Guarantee Success?
While we provide comprehensive support and guidance, we cannot guarantee specific outcomes. Success depends on how well the plan is implemented and the advice followed during our training, coaching, consultancy, or e-learning sessions. We’re committed to being with you every step of the way, offering the information and support you need. However, it's important to actively engage with the process for the best results. If you have any questions or need assistance, feel free to reach out to us on social media or at info@informedearlyyears.com.
Can I Have Unlimited Contact During Follow-Up Support?
Communication is key to your success. While we encourage regular updates to help guide you effectively, please note that email responses are only provided during our opening hours. For more details, visit our website.
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Why Aren't Refunds Issued After Services Are Provided?
The content of our training, consultancy, and coaching services is a highly personalised and subjective experience, tailored to each organisation or individual's needs. Because of this, outcomes can vary, and we cannot control how the information is received or implemented. Therefore, no refunds are issued after services have taken place. We encourage you to contact us at least 48 hours in advance if you need to cancel or reschedule to receive a full refund.
How Can I Provide Feedback?
We value your feedback and hope you are completely satisfied with our services. You can share your thoughts on Trustpilot or through the feedback form available after completing our e-learning courses. Additionally, you can reach out directly via email at info@informedearlyyears.com with "Feedback" in the subject line. We appreciate your input and strive to continuously improve our offerings.​
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Contact Us
If you have any questions or want to learn more about CPD-accredited training at Informed Early Years, contact us at info@informedearlyyears.com or visit our website www.informedearlyyears.com.